Refund Policy

At Interior Design Academy, we are committed to providing high-quality educational content and ensuring customer satisfaction. This Refund Policy explains the terms and conditions under which refunds are issued for our courses and services.

By purchasing any course or service from Interior Design Academy, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy, as well as our Terms and Conditions.

1. Eligibility for Refunds

1.1 Eligible Purchases

The following purchases are eligible for refunds under our 30-day money-back guarantee:

• Individual course purchases
• Course bundles and packages
• All digital educational products

1.2 Refund Window

To be eligible for a refund, you must submit your refund request within 30 calendar days from the date of purchase. The purchase date is the date your payment was processed and confirmed.

1.3 Conditions for Refunds

To qualify for a refund, the following conditions must be met:

• The refund request is made within 30 days of purchase
• You have accessed less than 30% of the course content
• You have not completed any course certificates
• You have not violated our Terms and Conditions
• The course was not purchased using a promotional code offering "non-refundable" terms

2. Non-Refundable Items and Circumstances

• After 30 Days: Refund requests submitted more than 30 days after purchase will not be honored
• Substantial Course Completion: If you have accessed more than 30% of the course content
• Certificate Completion: If you have completed and received a course certificate
• Special Promotions: Courses purchased during special promotions or sales marked as "non-refundable"
• Free Courses: Courses provided free of charge or as promotional gifts
• Third-Party Content: External resources or third-party software included with courses
• Subscription Services: Recurring subscription fees (different policy applies)
• Physical Materials: Shipping costs for any physical materials or products
• Account Violations: Purchases made by users who have violated our Terms and Conditions
• Duplicate Purchases: Accidental duplicate purchases (please contact us for resolution)
• Fraudulent Chargebacks: Unauthorized chargeback requests will result in account termination

3. How to Request a Refund

4. Refund Processing

4.1 Processing Time

Once your refund request is approved:

• The refund will be processed to your original payment method within 5-10 business days
• You will receive an email confirmation when the refund has been processed
• Depending on your bank or payment provider, it may take an additional 3-7 business days for the funds to appear in your account

4.2 Refund Method

Refunds are issued to the original payment method used for the purchase:

• Credit/debit card purchases: Refund to the same card
• PayPal purchases: Refund to your PayPal account
• Bank transfers: Refund to the originating bank account

We cannot issue refunds to different payment methods or accounts than those used for the original purchase.

4.3 Partial Refunds

In certain circumstances, we may issue partial refunds at our discretion, such as:

• Technical issues that significantly impacted your learning experience
• Substantial portions of course content were inaccessible
• Course bundles where only some courses were accessed

5. Special Circumstances

5.1 Technical Issues

If you experience technical difficulties accessing course content:

• Contact our support team immediately at [email protected]
• We will work to resolve the issue within 48 hours
• If the issue cannot be resolved, you may be eligible for a refund regardless of the 30-day window

5.2 Subscription Cancellations

For subscription-based services (if applicable):

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for partial subscription periods
• You will retain access to content until the end of your paid period

5.3 Course Updates and Changes

We may update course content to improve quality and relevance. If substantial changes are made that significantly alter the course you purchased:

• Existing students will be notified of major changes
• You will have 14 days from the notification to request a refund
• This applies only to substantial content changes, not minor updates or improvements

5.4 Fraudulent or Chargebacks

Unauthorized chargebacks or disputes filed without first contacting us will result in:

• Immediate account suspension
• Loss of access to all course materials
• Potential legal action to recover costs
• Permanent ban from our platform

Please contact us first to resolve any billing disputes.

6. Exceptions and Discretionary Refunds

6.1 Exceptional Circumstances

We may consider refund requests beyond the standard 30-day window in exceptional circumstances, such as:

• Serious illness or medical emergencies
• Death of the student or immediate family member
• Military deployment or relocation
• Other extraordinary hardships

Such requests are evaluated on a case-by-case basis and require appropriate documentation.

6.2 Goodwill Refunds

At our sole discretion, we may offer goodwill refunds or credits in situations where:

• The course did not meet your expectations for specific, legitimate reasons
• You experienced significant customer service issues
• Technical problems prevented adequate course access

These are evaluated individually and do not establish a precedent or obligation.

7. Account Closure and Refunds

Upon processing a refund:

• Your access to the refunded course(s) will be immediately revoked
• Any certificates issued will be invalidated
• You will lose access to course materials, resources, and community features
• Downloaded materials must be deleted and may not be used
• Your account may remain active for other purchases

If you wish to re-purchase a refunded course, you must make a new purchase at the current price.

8. Consumer Rights

8.1 UK and EU Consumer Rights

For customers in the United Kingdom and European Union, you have statutory rights under consumer protection laws, including:

• 14-day cooling-off period for distance purchases
• Right to cancel digital content purchases within 14 days (unless you have started accessing the content)
• By purchasing and accessing our courses, you acknowledge that you waive the 14-day cooling-off period for digital content

Our 30-day money-back guarantee provides more favorable terms than statutory minimums.

8.2 Other Jurisdictions

Customers in other jurisdictions may have additional rights under local consumer protection laws. Our refund policy does not limit any statutory rights you may have under applicable law.

9. Disputes and Appeals

9.1 Refund Denials

If your refund request is denied, you will receive an email explaining the reason. Common reasons for denial include:

• Request submitted after the 30-day window
• Substantial course completion (over 30%)
• Certificate already issued
• Purchase under non-refundable promotion
• Terms and Conditions violation

9.2 Appeal Process

If you believe your refund was incorrectly denied, you may appeal by:

• Replying to the denial email with additional information
• Providing documentation supporting your exceptional circumstances
• Requesting a review by a senior manager

Appeals are reviewed within 5-7 business days, and our decision is final.

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify users of material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending email notification for significant changes

The refund policy in effect at the time of your purchase will govern your transaction. Continued use of our Services after policy changes indicates acceptance of the modified policy.

12. Important Reminders

This Refund Policy is designed to be fair to both our students and our business. We are committed to your satisfaction and stand behind the quality of our educational content. Thank you for choosing Interior Design Academy.